Getaways by Southwest Terms & Conditions

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1. Definitions

In addition to any other defined terms contained herein, the following terms shall have the meanings set forth below:

• A. "Booking" means the entire travel purchase made by you through the Program, including a Package (defined below), and if applicable, any of the following: added-on rental cars, airport transportation, and/or any other optional travel charges (e.g. EarlyBird Check-In^®, Upgraded Boarding, Extra Legroom seat, Preferred seat, etc.), and all applicable taxes and fees.
• B. "Lap Child" or "Lap Children" means children at least fourteen (14) days old and younger than two (2) years old for the entire duration of the trip and can be carried on the lap of an accompanying person twelve (12) years of age or older.
• C. "Lead Traveler" means the individual who is the point of contact for the whole Booking or specific components of the Booking.
• D. "Package" means airfare plus any combination of hotel accommodations and/or rental cars as a bundled packaged purchased by you through the Program.
• E. "Travel Supplier" means any independent contractor or supplier of travel services, including but not limited to, hotels, car rental companies, transportation companies, and suppliers.
• F. "Vacation Travel Credits" or "VTCs" means a credit in a specified U.S. dollar amount, which has no cash value and may be redeemed solely for the purchase of Bookings (excluding optional travel charges). Vacation Travel Credits have an expiration date by which travel must be booked and completed. More information about the terms that apply to Vacation Travel Credits can be found in our Help Center.

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2. Air Travel

• A. Air travel on Southwest is governed by Southwest Airlines' Contract of Carriage, unless expressly stated otherwise in these Terms. Southwest Airlines' Contract of Carriage is available for inspection at all Southwest Airlines ticket counters, available online here, and available upon written request directed to Southwest Airlines Customer Relations Department, P.O. Box 36647, Dallas, Texas 75235-1647. Southwest Airlines baggage fees and other optional services and fees for your flight are available here. For clarity, the Contract of Carriage does not apply to the non-air portion(s) of a Getaways Booking. Air travel on a codeshare or interline airline partner may be governed in whole or in part by Southwest Airlines' Contract of Carriage and by the conditions of carriage of the operating carrier.
• B. Notwithstanding anything to the contrary in Southwest Airlines' Contract of Carriage, the following apply to Bookings on Getaways:
  • i. Companion passes are not eligible for travel on Getaways;
  • ii. Group air travel reservations, business travel, travel booked by any other company, corporation, booking agency, or any other entity are not eligible for travel on Getaways; and
  • iii. Unaccompanied Minor Children (as defined in the Southwest Airlines Contract of Carriage) and unaccompanied persons over the age of twelve (12) and under the age of eighteen (18) are not eligible for travel on Getaways.
• C. You also acknowledge and agree that Bookings are for personal use only.

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3. Eligibility and User Responsibilities

• A. The Lead Traveler must be over the age of 18 and meet any specific requirements of applicable Travel Suppliers.
• B. The Lead Traveler will be the point of contact between Getaways and all persons on the Booking. Each Lead Traveler and all persons on the Booking agree that Getaways will be entitled to rely upon the Lead Traveler's instructions relating to all persons on the Booking, and that Getaways may refer any inquiries from such persons to the Lead Traveler, including payment and refund inquiries.
• C. If the Lead Traveler is unable to take the first flight of the Booking, the Lead Traveler must contact us at least twenty-four (24) hours prior to the first flight's original scheduled departure time to attempt to designate another person within the booking to be the Lead Traveler, subject to the obligations and requirements herein. Failure to cancel and reassign Lead Traveler at least twenty-four (24) hours prior to the first flight may result in (i) an inability for any additional traveling persons to check in for various reservations of their Booking, and/or (ii) forfeiture of associated funds. The cost of rebooking the forfeited reservations will be the responsibility of the remaining persons on the Booking.
• D. By purchasing a Booking, the Lead Traveler hereby represents and warrants to Getaways that:
  • i. The Lead Traveler has the express authorization from all persons to make such Booking and speak on their behalf, including authorization to use each person's information for such purposes;
  • ii. The Lead Traveler will comply with our Privacy Policy and ensure that all persons on the Booking have the opportunity to read our Privacy Policy; and
  • iii. The Lead Traveler has made any other disclosures and obtained any other approvals required by applicable law in connection with adding such persons to a Booking and designating them to receive the services and related benefits from Getaways and applicable Travel Suppliers.
• E. You acknowledge and agree that all payment obligations will be remitted by the Lead Traveler to Getaways in accordance with these Terms.

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4. Purchases & Payments

• A. By purchasing a Booking, you represent and warrant that you are at least eighteen (18) years of age and are authorized to act on behalf of all persons on your Booking.
• B. All Bookings are subject to availability, may change at any time without notice prior to Booking confirmation, are capacity controlled, may not be available on all dates or with all flights, and are not confirmed until full payment is received. All prices and fees stated herein as well as on our Sites and in our promotional materials, including Booking prices, are quoted in U.S. dollars unless otherwise stated. Amounts paid at non-US locations may be billed in local currency; the actual price may vary based on the exchange rate. Payments processed outside of the United States may incur a foreign transaction fee from your card issuer. Taxes due at hotel are estimated; if tax rates have increased by your stay date, you may be required to pay taxes at a higher rate. In the event of a pricing error, as determined by us in our sole discretion, we reserve the right to refund the Booking back to the original form(s) of payment.
• C. Except as may otherwise be expressly disclosed, all Booking prices will include (i) airfare (including government taxes and fees applicable to airfare which are subject to change as required by law); and may include (ii) hotel rates (including estimated hotel taxes/fees); (iii) rental car rates (including estimated rental car taxes/fees); (iv) airport transportation; (v) optional travel charges for air (e.g., EarlyBird Check-In®, Upgraded Boarding, Extra Legroom seats, Preferred seats, etc.). Depending on your selections, Booking prices may include amounts for products and/or services that are due in full when making the Booking (i.e. “total due today”) and/or at your final destination (i.e. “due at location”), including without limitation: paid seats, ancillaries, additional ancillary car rental costs and corresponding estimated taxes and fees (e.g. underage driver charges, car seats, and additional rental equipment), tips, gratuities, energy surcharges, environmental levies, and pet fees.
• D. Booking prices do not include fees for products or services sold separately or not expressly included as part of the Booking price, but may be due during travel or at your final travel destination depending on your selections, including but not limited to: food, beverages, in-flight movies, hotel parking, optional excursions, shows, tours, tips, gratuities, energy surcharges, telephone surcharges, telephone calls, liquor, room service, laundry, parking fees, pet fees, environmental levies, and car seats.
• E. The following forms of payment are accepted:
  • i. Credit cards: We accept American Express®, MasterCard®, Visa®, Discover Card®, Access®, Japan Credit Bureau®, and China Union Pay®.
  • ii. Vacation Travel Credit: We accept Vacation Travel Credit for your travel. VTCs can be used to purchase a new Getaways Booking or to pay for modifications to an existing Getaways Booking. VTCs cannot be used to pay for optional travel charges (e.g., EarlyBird Check-In®, Upgraded Boarding, Extra Legroom seats, Preferred seats, etc.) on a Getaways Booking.
  • iii. You may use up to eight (8) VTCs and three (3) credit cards per transaction for a Getaways Booking.
  • iv. The following forms of payment are accepted via the Getaways Sites in place of the three (3) credit cards and only one may be used per transaction for a Getaways Booking (excluding optional travel charges (e.g., EarlyBird Check-In®, Upgraded Boarding, Extra Legroom seats, Preferred seats, etc.)): PayPal and Apple Pay.
• F. Full payment of the “total due today” amount of your Booking is required at the time of check-out for your Booking. Adjustments to the Booking price will not be made after payment is received, and price reductions will not be retroactively applied.
• G. Name Corrections and Changes. Getaways does not allow for name changes from one person on the Booking to another person. However, name corrections for misspellings or legal name changes can be made by contacting us. In the case of a legal name change for an individual, the person must contact us to provide proper documentation (e.g., amended birth certificate, divorce decree, etc.) to complete the change. If you are the Lead Traveler on a rental car reservation and your name in the Booking is misspelled or legally changes, you will need to contact us to cancel and purchase a new Booking. If you decide to change a person on the Booking or need to cancel your Booking due to a name misspelling or legal name change, a new reservation will be required and must be purchased at the current available Booking price.
• H. Any rates or discounts issued by parties outside of Getaways by Southwest^™ will not be honored.

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5. Bookings, Products & Services

• A. All Bookings are subject to these Terms, are non-transferable and cannot be used by any persons other than the Lead Traveler and persons on the Booking. Bookings displayed on the Getaways by Southwest^™ Sites may not be available at all times and may be substituted or discontinued at any time. Limited quantities are available.
• B. Age restrictions imposed by Travel Suppliers may apply (e.g., some hotels may require that at least one guest be twenty-one (21) years of age or older, and some rental car companies may require that at least one guest be twenty-five (25) years of age or older).

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6. Change, Cancellation, Refund, and No-Show Policies for Purchased Bookings

• A. Voluntary Full Booking Cancellation.
  • i. You must complete all cancellations at least ten (10) minutes prior to your first flight's original scheduled departure time, or your Booking funds will be forfeited as set forth in our No-Show Policy below. If you cancel your entire Booking more than seventy-two (72) hours before departure, it will not be subject to Travel Supplier penalties (as defined below). However, cancellations within seventy-two (72) hours and up to ten (10) minutes prior to your first flight's original scheduled departure time may be subject to Travel Supplier penalties, including penalties that may increase between seventy-two (72) hours and ten (10) minutes prior to your first flight's scheduled departure time, as outlined in your Booking information (collectively, “Travel Supplier penalties”). Travel Supplier penalties vary by Travel Supplier, and may result in forfeiture of Booking funds attributable to the non-air components of your Booking. Any eligible residual funds associated with canceling your entire Booking at any time are non-refundable but will be issued in the form of a VTC divided equally among each person on the Booking (less any optional travel charges and Travel Supplier penalties).
  • ii. If the unmodified Booking is canceled within twenty-four (24) hours of purchase, a refund will be issued to the original form(s) of payment, less any optional travel charges. However, if the cancellation within twenty-four (24) hours of Booking also occurs within seventy-two (72) hours and up to ten (10) minutes before the first flight's original scheduled departure time, the refund to the original form(s) of payment will be less any optional travel charges, and Travel Supplier penalties.
  • iii. You cannot voluntarily cancel individual products of your Package.
  • iv. Persons who engage in any prohibited booking practices as set forth in the Southwest Airlines Contract of Carriage in Section 2.a.(2).(vi) may have their Booking canceled, and all remaining funds will be forfeited.
• B. Voluntary Booking Changes.
  • i. If your plans change and you need to modify your entire or part of your Booking prior to departing on your vacation, please contact us.
  • ii. If you make changes to the non-air components of your Booking more than seventy-two (72) hours before your first flight's original scheduled departure time, they will not be subject to Travel Supplier penalties. However, any changes you make within seventy-two (72) hours and up to ten (10) minutes prior to your first flight's original scheduled departure time to non-air reservations may be subject to Travel Supplier penalties. After that time, changes, cancellations, or additions to the hotel, rental car, and/or airport transportation portions of your Booking are not permitted. You and all persons in your Booking may utilize the same-day change and same-day standby benefits for airfare and flights. You and all persons in your Booking may also make changes to your return flights after departing on your outbound flights.
  • iii. Additionally, any changes you make to your Booking at any time may result in a difference of Booking price:
    • • You will be responsible for paying any increase in the Booking price at the time you make the change
    • • If the change you make creates a decrease in the Booking price, the difference will be issued in the form of a VTC divided equally among each person on the Booking (less any optional travel charges, and Travel Supplier penalties).
    • • Refunds will not be provided to the original form of payment.
  • iv. While you are permitted to alter one-way or both ways of your flight itinerary on your Booking, you may not cancel only one-way of your flight itinerary.
  • v. Some optional travel charges (e.g., EarlyBird Check-In®, Upgraded Boarding, etc.) and all purchases are non-refundable and will not be refunded or credited, even in the event a modification results in the removal of the optional travel charge.
  • vi. The value of any unused or partially used reservations will be forfeited.
• C. No-Show Policy.
  • i. If you or any other person in your Booking does not cancel the Booking at least ten (10) minutes prior to the first flight's original scheduled departure time, then that person's portion of the Booking will be canceled as a no-show and all of the unused funds corresponding to that person will be forfeited. If all persons within your Booking no-show, all components and funds within your Booking will be forfeited.
  • ii. If the Lead Traveler is unable to take the first flight in the Booking itinerary, the Lead Traveler must contact us at least twenty-four (24) hours prior to the first flight's original scheduled departure time and must designate another person within the Booking to be the Lead Traveler. This new Lead Traveler must be over the age of eighteen (18) and meet any specific requirements of applicable Travel Suppliers. Failure to cancel and designate a new Lead Traveler at least twenty-four (24) hours prior to the first flight may result in (i) an inability for any additional traveling persons to check in for various reservations of their vacation Booking or components within their Booking, and/or (ii) forfeiture of associated funds. In the event that any of the components of the Booking are forfeited, the cost of rebooking the forfeited reservations will be the responsibility of the remaining persons on the Booking. For more information about Lead Travelers, please click here.
• D. Air Oversale Policy. In addition to the procedures set forth in Southwest Airlines' Contract of Carriage in Section 9, in the event you are denied boarding on a Southwest Airlines flight involuntarily due to an oversale, you may submit a request for reimbursement via the Help Center for the value of the unused portion of your Booking if we are unable to reaccommodate you in a timely manner. In the event Southwest Airlines requests volunteers for denied boarding due to an oversale, and you accept the compensation offer and alternate flight option, you will not be reimbursed by Getaways for any portion of the Booking you do not complete.
• E. Refusal to Transport Policy. As set forth in and in addition to other grounds outlined in the Southwest Airlines' Contract of Carriage, you may be refused transport to or from your vacation destination in the following situations:
  • i. If you do not check in at the airport and are not present at the gate at the required time (ten (10) minutes prior to departure), and do not possess proper documentation, Southwest Airlines may cancel your reservation without notice. This will result in the forfeiture of funds associated with the Getaways Booking.
  • ii. If you are refused transportation or are removed from a Southwest Airlines aircraft due to reasons listed in the Contract of Carriage in Section 6.a. and cannot be reaccommodated due to schedule or availability, you will be able to submit for reimbursement via the Help Center for the value of the unused portion of your Booking.
  • iii. If you are refused air transportation by Southwest Airlines due to reasons outlined in the Southwest Airlines Contract of Carriage in Section 6.b. (e.g., intoxication, under the influence of illegal drugs, etc.) you will not be reimbursed for any portion of the Booking you do not complete.

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7. Travel Advisories for Flights

• A. Southwest Airlines may issue a Travel Advisory for flights that could be impacted by a disruption (e.g., forecasted winter storm, hurricane, etc.), and Travel Advisories can be found here. Please know that a Travel Advisory does not mean that your flight has already been or definitely will be impacted by a delay or cancellation. However, if your flight has been delayed or canceled, please see our policies below related to Flight Initiated Irregular Operations.
• B. The Travel Advisory may include impacted airports, dates, and guidelines for eligible flight modifications at no additional cost, such as how many days on either side of your original travel dates you may rebook and cities that you can rebook to or from. Only one flight modification that meets the Travel Advisory guidelines is allowed at no additional cost.
• C. All non-air change(s) in response to a Travel Advisory will be considered a voluntary modification, and any applicable Travel Supplier penalties may apply. If you make any flight modifications outside of the Travel Advisory guidelines, these will also be considered voluntary modifications. If you decide to cancel any of your non-air reservations or your whole Booking in response to a Travel Advisory, this will be considered a voluntary cancellation, and any applicable Travel Supplier penalties may apply. It is important to know that when you make voluntary modifications and cancellations:
  • i. Any increases in Booking price and any applicable Travel Supplier penalties will be your responsibility to pay.
  • ii. Any eligible residual amounts from a cancellation or modification with a decrease in your Booking price (less any optional travel charges, and Travel Supplier penalties) will be issued as a VTC divided equally among each person on the Booking if prior to departure on your Getaways trip.
  • iii. The value of any unused or partially used airfare will be issued as a VTC divided equally among each person on the Booking (less any optional travel charges, and Travel Supplier penalties) and any used or partially used non-air reservations will be forfeited if it is after you have departed on your Getaways trip.

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8. Flight Initiated Irregular Operations Policy

• A. If one or more of the flights on your Getaways Booking is canceled, or significantly delayed or changed as defined in the Southwest Airlines Contract of Carriage within seven (7) days of your scheduled departure, the following policy will apply:
• B. Regardless of the reason for the flight cancellation or significant delay or change, you will be eligible for reaccommodated flight(s) to your destination at no additional cost to you or, if you do not complete travel, a refund of your unused airfare to the original form(s) of payment (or you may opt prior to departure to receive that amount as a VTC divided equally among each person on the Booking). If you purchased any Southwest Airlines optional travel charges for your flight(s) but were unable to use them due to the flight cancellation or significant delay, you will also receive a refund to the original form(s) of payment for those charges.
• C. If the flight cancellation or significant delay or change was due to reasons within Southwest Airlines' control (e.g., mechanical problems, aircraft swap) and results in a need for non-air reservation reaccommodations or cancellations, you will be eligible for a waiver of any Travel Supplier penalties and/or reasonable and comparable non-air reaccommodations at no additional cost to you.
  • i. Any eligible residual amounts from unused non-air reservations (less any optional travel charges) that are canceled or decreases in Booking price as a result of the flight cancellation or significant delay or change that was within Southwest Airlines' control will be issued (less any optional travel charges) as a VTC divided equally among each person on the Booking, or you may opt to receive the amount as a refund to the original form(s) of payment.
• D. If the flight cancellation or significant delay was due to reasons beyond Southwest Airlines' control (e.g., weather, Air Traffic Control, safety/security-related events, FAA-required crew duty limitations, infrastructure/utility problems) and results in a need for non-air changes or cancellations to your Booking, you will be responsible for paying any Travel Supplier penalties that apply and any increases in Booking price.
  • i. Any eligible residual amounts from unused non-air reservations (less any optional travel charges and remaining Travel Supplier penalties) that are canceled or decreases in Booking price as a result of the flight cancellation or significant delay that was beyond Southwest Airlines' control will be issued (less any optional travel charges, and remaining Travel Supplier penalties) as a VTC divided equally among each person on the Booking.

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9. Flight Schedule Revision

• A. If one or more of the flights on your Getaways Booking is canceled, or significantly delayed or changed as defined in the Southwest Airlines Contract of Carriage eight (8) days or more prior to your scheduled departure, we will attempt to automatically reaccommodate impacted flight(s) and the following policy will apply:
• B. If your new flight(s) remain on the same calendar day in the destination time zone as your original travel dates:
  • i. We will make reasonable efforts to notify you of your new flight itinerary. You are allowed to make up to two changes to your flight itinerary, as long as the new flights are within fourteen (14) days of your original travel dates. However, any changes to non-air reservations or any additional flight changes beyond the two allowed flight changes will be considered voluntary. Any price increases to your Booking for voluntary changes will be your responsibility to pay. Any Booking price decreases resulting from voluntary changes will be issued as a VTC divided equally among each person on the Booking (less any optional travel charges). Any changes made within seventy-two (72) hours of departure will also be subject to Travel Supplier penalties.
  • ii. You may cancel your Booking and receive a refund to the original form(s) of payment for your unused airfare and any optional travel charges purchased for your flights (or you may opt to receive your airfare as a VTC divided equally among each person on the Booking). The non-air funds of your Booking will be issued as a VTC divided equally among each person on the Booking. Cancellations of non-air reservations will also be subject to Travel Supplier penalties. Please cancel your Booking at least ten (10) minutes before your first flight's original scheduled departure time.
• C. If Southwest Airlines moves the outbound or return flights on your Booking to a different calendar day in the destination time zone:
  • i. We will make reasonable efforts to contact you about your flight itinerary and any updates needed for the non-air reservations in your Booking to match your new flights. Once we contact you, you will have fourteen (14) days from the date of contact to either: (a) make at no additional cost to you any reasonable and comparable non-air changes that are a direct result of the flight schedule revision or (b) to cancel your Booking and receive a refund to the original form(s) of payment for your Booking (less any any Travel Supplier penalties) or be issued a VTC divided equally among each person on the Booking for your vacation Booking (less any Travel Supplier penalties).
  • ii. After fourteen (14) days from the date the initial notification is sent:
    • • Air modifications at no additional cost or cancellations with a refund to original form(s) of payment: you are allowed to make up to two additional changes to your flight itinerary, as long as the new flights are within fourteen (14) days of your original travel dates, or you may cancel your Booking and receive a refund to the original form(s) of payment for your unused airfare and any optional travel charges purchased for your flights (or you may opt to receive your unused airfare as a VTC divided equally among each person on the Booking).
    • • Voluntary changes and cancellations: all non-air changes, cancellations, and any additional flight changes beyond the two allowed changes will be considered voluntary. Any price increases to your Booking for voluntary changes will be your responsibility to pay. Any price decreases resulting from voluntary changes or non-air cancellations will be issued as a VTC divided equally among each person on the Booking. Any changes or cancellations made within seventy-two (72) hours of departure will also be subject to Travel Supplier penalties.

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10. Travel Supplier Issues

If a Travel Supplier has any issue that impacts your Booking, we will attempt to assist with Booking changes. Any Travel Supplier penalties for changes or cancellations to your Booking will apply. You will be responsible for paying any costs associated with any changes. The value of any unused or partially used amounts of your Booking will be forfeited.

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11. Loyalty Program

Getaways by Southwest^™ is subject to the Rapid Rewards Terms and Conditions.

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12. Vacation Travel Credits

• A. Vacation Travel Credits will be issued anytime a Getaways Booking is modified resulting in a lower Booking price or is canceled more than twenty-four (24) hours after original purchase up to ten (10) minutes prior to the first flight's original scheduled departure time (less any optional travel charges, and Travel Supplier penalties) regardless of the form(s) of payment used. Subject to the limitations below, VTCs will be divided as equally as possible among all persons listed in the initial Booking regardless of age, type of ticket, and/or form of payment used. Lap Children who are added with all other persons during the initial Booking purchase will be eligible to receive a VTC. Lap Children who are added after the initial Booking purchase to an existing Booking will not be eligible to receive a VTC. All other persons on the initial Booking will be eligible to receive a VTC.
• B. If you elect to cancel a Booking or component within your Booking that used a VTC as a form of payment, your credit will be processed as a new VTC which will be equally divided among all the persons listed in the initial Booking. If a refund to the original form of payment is due when a VTC is used as a form of payment, the amount paid with a VTC will be issued as a new VTC back to the person associated with the VTC.
• C. VTCs may be transferred once between Rapid Rewards Members. The entire amount of the VTC will be transferred. Once the VTC is transferred, it cannot be reversed and cannot be transferred a second time. VTCs have an expiration date by which they must be used. Contact us to get more information about the balance and/or expiration date of your VTCs.
• D. You can use your VTC as a form of payment to purchase a new Getaways Booking (excluding optional travel charges (e.g., EarlyBird Check-In®, Upgraded Boarding, Extra Legroom seats, Preferred seats, etc.)) or to pay for modifications to an existing Getaways Booking (excluding optional travel charges (e.g., EarlyBird Check-In®, Upgraded Boarding, Extra Legroom seats, Preferred seats, etc.)). When applying a VTC as a form of payment for a Booking, the person associated with the VTC must be one of the persons on the Booking. The total value of the VTC will be fully applied towards the total cost of the Booking, except when the amount available on the VTC is greater than the payment amount required for the Booking (any unused amount on the VTC will remain on that VTC). When there are multiple persons and/or multiple VTCs used, VTCs will be applied across all persons in the Booking, not solely to the person named on the VTC, and in the order in which they are entered.
• E. VTCs from Getaways and flight credits from Southwest Airlines are not interchangeable. To learn more about flight credits from Southwest Airlines, please visit the Help Center here.

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13. Travel Documentation, Requirements, & Confirmations

• A. Your Booking information will be emailed to you once you purchase your Booking. Please check the information carefully to ensure that all the information is correct and all persons' names exactly match the information on your travel documents. If you discover an error, please immediately contact us.
• B. Proper documentation is YOUR responsibility. The following information is based on current requirements for U.S. citizens at time of publication. This information may change - contact your destination consulate for the most current requirements on your travel date. Persons returning to the U.S. by air from any international destination must have a valid passport and may be denied boarding by the airline if the passport is damaged, mutilated, or has excessive wear. A “Passport Card” is not acceptable. If your name on your passport (or for non-U.S. citizens, “valid travel documents”) does not match your name on your travel documentation, you will not be allowed to travel. A passport valid for up to six (6) months past the date of completed travel is required when traveling internationally. Married or divorced persons traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. If you are not a U.S. citizen, contact your destination's consulate or embassy to determine required entry documents.
• C. Passports are NOT required for travel within the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands. However, travel to these U.S. destinations/ U.S. territories requires a valid state/government-issued picture I.D. or valid state-issued driver's license. Beginning May 7, 2025, if you are eighteen (18) years of age or older, your valid state/government-issued picture I.D. or valid state-issued driver's license must be compliant with the Real ID ACT in order to board domestic flights and access certain federal facilities. Visit dhs.gov/real-id for more information. If it is not compliant, visit tsa.gov/travel/security-screening/identification for alternate forms of acceptable ID. Any person who is denied boarding due to lack of proper documentation will have their vacation Booking cancelled. Failure to comply with the above requirements will result in you not being allowed to travel and no refund will be given.
• D. Certain countries may deny entry to travelers with even a minor criminal record, and if not a U.S. citizen, entry back into the U.S. Check with the U.S. Embassy and the embassy or consulate of the country being visited to ensure you can travel as planned. Getaways by Southwest^™ does not accept responsibility if you are denied entry and cancellation penalties apply.

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14. Traveling Minors

• A. Additional charges for cribs, rollaway beds, infant car seats and similar special request items will be the responsibility of the persons on the Booking and must be paid directly to the applicable Travel Supplier, as applicable and subject to availability. For more information about special requests, please read Section 20 below.
• B. Notwithstanding anything to the contrary in Southwest Airlines' Contract of Carriage, we cannot accept unaccompanied minors under eighteen (18) for any travel. For certain countries, a notarized consent from both parents or legal guardian(s) is required for children younger than eighteen (18) years old traveling with one parent, or in someone else's custody; or a notarized birth certificate showing only one parent, a parent's death certificate, or a court order of child custody MAY also be permissible. Be sure to inquire with your destination's consulate, or visit websites such as travel.state.gov, dhs.gov or iatatravelcentre.com.
• C. For a Getaways Booking, Lap Children traveling on the itinerary may be booked as a Lap Child only if the child will be younger than two (2) years old for the entire duration of the trip. If a child will turn two (2) years old while traveling on the Booking, they will not be eligible for a Lap Child booking and must be booked as an infant in seat for the round-trip flights.

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15. Substitutions

Getaways by Southwest^™ may arrange and substitute comparable accommodations and/or reservations for a confirmed Booking, if necessary, due to circumstances beyond our control.

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16. Voluntary Flight Modifications

If your plans change and you need to modify your flight itinerary before departing on your vacation, please contact us. Voluntary flight modifications are subject to the policies set forth in Section 6 of these Terms. If you modify your flights with the same-day change or same-day standby benefits and then need to modify any non-air reservations of your Booking, you must contact us for assistance.

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17. Voluntary Hotel Modifications

If your plans change and you need to modify your hotel prior to departing on your vacation, please contact us. Hotel modifications are subject to the policies set forth in Section 6 of these Terms. Voluntary hotel modifications could include changes to room type or selected property. If you modify your flights using your same-day change or same-day standby benefits and then need to modify your hotel reservations, you must contact us for assistance. If you request changes directly with the hotel Travel Supplier after departure, we cannot guarantee Travel Suppliers will be able to honor your requests and you agree to assume all responsibility and additional costs for your requests. The value of any unused or partially used hotel nights will be forfeited.

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18. Rental Cars

• A. Up to three (3) total rental cars may be reserved in a Booking. Rental cars may be booked as (a) one rental car in a Package (flight + hotel + car or flight + car) and up to two (2) extra rental cars in addition to the Package or as (b) no rental cars in a Package (flight + hotel) and up to three (3) extra rental cars in addition to the Package.
• B. Review the terms and conditions of your rental car Travel Supplier named in your Booking information for use of their rental cars (including age requirements and surcharges, required forms of ID, rental insurance, tolls, fuel, smoking, pets, etc.).
• C. Voluntary Rental Car Cancellations.
  • i. If your plans change and you need to cancel your rental car before departing on your vacation, please contact us.
  • ii. Your ability to cancel only a rental car is dependent on how it was booked: as part of your Package or as an extra product in addition to your Package.
  • iii. IF YOU DID NOT BOOK YOUR RENTAL CAR AS PART OF A PACKAGE: If the rental car you wish to cancel was added as an extra product to your Package, it may be canceled separately, and it will not affect the price or status of your Package.
  • iv. IF YOU BOOKED YOUR RENTAL CAR AS PART OF A PACKAGE: If the rental car you wish to cancel was included in your Package (flight + hotel + car or flight + car), it cannot be canceled separately. To cancel a bundled rental car, you must cancel the entire Package. If you want to rebook your Package without the rental car (flight + hotel), or book air only tickets instead, you will be responsible for paying the full cost of the new Package or airfare only reservation based on the available price and options at that time.
  • v. All other rental car cancellations are subject to the policies set forth in Section 6 of these Terms.
• D. Voluntary Rental Car Modifications.
  • i. If your plans change and you need to modify your rental car reservation prior to departing on your vacation, please contact us. Rental car modifications are subject to the policies set forth in Section 6 of these Terms.
  • ii. Voluntary car modifications could include changes to pick-up or drop-off locations, supplier, car class/size, dates.
  • iii. If you modify your flights with the same-day change or same-day standby benefits and then need to modify your rental car, you must contact us for assistance. If you request changes directly with the rental car Travel Supplier after departure, we cannot guarantee Travel Suppliers will be able to honor your requests and you agree to assume all responsibility and additional costs for your requests.
  • iv. The value of any unused or partially used rental car reservations will be forfeited.

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19. Airport Transportation

• A. Airport Transportation Cancellation.
  • i. If your plans change and you need to cancel your airport transportation before departing on your vacation, please contact us. Airport transportation cancellations are subject to the policies set forth in Section 6 of these Terms.
• B. Airport Transportation Modifications.
  • i.If your plans change and you need to modify your airport transportation reservation prior to departing on your vacation, please contact us. Airport transportation modifications are subject to the policies set forth in Section 6 of these Terms.
  • ii. If you modify your flights with the same-day change or same-day standby benefits and then need to modify your airport transportation, you must contact us for assistance. If you request changes directly with the airport transportation Travel Supplier after departure, we cannot guarantee Travel Suppliers will be able to honor your requests and you agree to assume all responsibility and additional costs for your requests.
  • iii. It is important to remember that the total number of persons booked for airport transportation must include Lap Children. If a Lap Child is not included in the total number of persons for transport, the vehicle may not have the appropriate number of seats or equipment and/or you (and your Lap Child) may be refused transportation. You are responsible for paying any additional charges for additional seats or car seats upon pick-up with the airport transportation Travel Supplier.
  • iv. The value of any unused or partially used airport transportation reservations will be forfeited.

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20. Special Requests

If you request special arrangements such as adjoining rooms/room locations, bedding requests, specific assistance, or special meals, we will pass on your request to the Travel Supplier on your behalf. However, since these requests lie outside our contracts with our Travel Suppliers, we cannot guarantee special requests unless otherwise stated.

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21. Accessibility Services

• A. Should you desire any special service or equipment to assist with a disability, including travel with trained service animals, please let us know in advance so we can advise Southwest Airlines or the appropriate Travel Supplier. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards vary by property and country, may not be consistent with the standards required by the Americans With Disabilities Act (“ADA”), and are not within our control. We cannot warrant or guarantee Travel Suppliers' compliance with applicable accessibility requirements or standards. In the event that the Travel Supplier is unable to accommodate your accessibility request, we will make reasonable efforts to contact you within fifteen (15) days before your first flight's scheduled departure date to provide an alternate accommodation, if available and subject to additional Travel Supplier fees. If you do not wish to select the alternate accommodation or no alternate accommodation is available, you may choose to continue with your original Booking without the accessibility request, or we will issue a refund for your Booking back to your original form of payment(s) at your request. If you do not respond to our communication regarding your accessibility request, we will not make any changes to your Booking. If you are making a Booking three (3) days or sooner from your arrival at your destination, please call 833-SWA-GTWY (792-4899) (voice) or 800-533-1305 (TTY) to make your Booking by phone. We cannot warrant or guarantee that we or the Travel Suppliers will be able to accommodate accessibility requests made online within three (3) days before arrival at your destination.
• B. Accessible Rooms. Hotel accommodations are provided by Travel Suppliers. Facilities for persons with disabilities may be limited and are subject to Travel Supplier availability. We cannot guarantee that specific accommodation requests will be honored.Accessibility standards vary widely in international locations. Rooms listed as accessible may not be compliant with the ADA and may incur additional charges. Any additional fees required must be paid directly to the Travel Supplier. Accessible rooms are on a request-only basis and cannot be guaranteed.
• C. Trained Service Animals. The air travel component of a Getaways by Southwest^™ Booking is subject to the Southwest Airlines Contract of Carriage. For more information about traveling with your trained service dog, click here. We are not responsible for any services or charges imposed by Travel Suppliers. We strongly encourage you to check with your destination country and your chosen Travel Suppliers to ensure your trained service dog will be permitted.
• D. Accessible Assistance (Airport Transportation). Airport transportation options are provided by local, Travel Suppliers. We have no direct control over the services provided by such Travel Suppliers. We are not responsible for any services or charges imposed by Travel Suppliers. By agreeing to the Travel Supplier's terms, you acknowledge that Getaways will not be liable for any losses or damages including bodily injury or death, property damage, or economic loss.

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22. Luggage & Personal Property

You and all persons traveling on your Booking will receive your first and second checked bags for free. Weight and size limits apply. Additional allowances, benefits, and/or exceptions may apply. Learn more.

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23. Intellectual Property Rights

• A. Getaways by Southwest™ respects the intellectual property of others, and expects those who use our Services and Bookings to do the same. It is our policy, in appropriate circumstances and at our discretion, to disable and/or terminate the accounts of persons who may infringe or repeatedly infringe the copyrights or other intellectual property rights of Getaways by Southwest™ and/or others.
• B. Our policies with respect to claims by third parties that the content of the service, including the content of any submissions, infringes the copyrights owned by said third parties can be found in our Copyright Complaint Policy.
• C. Important Notice. The Getaways by Southwest^™ name and logo may appear on posted or hand-held signs at the airport of your departure or destination, in vans, buses, coaches, hotels or elsewhere during your vacation. This use of the Getaways by Southwest^™ name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that Getaways by Southwest^™ owns, controls or operates any entity displaying such, a sign, or that Getaways by Southwest^™ employs or controls any person holding or displaying such a sign.

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24. Third-Party Content and Websites; Advertisements

The Getaways by Southwest™ Sites may contain or may interact with third party content that is not owned, controlled or operated by us (collectively, “Third-Party Services”). We may also host our content on Third-Party Services. Getaways by Southwest™ neither endorses nor controls such Third-Party Services, AND YOU ACKNOWLEDGE AND AGREE THAT WE ARE NOT RESPONSIBLE OR LIABLE FOR THE INFORMATION, CONTENT, PRODUCTS, OR SERVICES ON OR AVAILABLE FROM SUCH THIRD-PARTY SERVICES, OR FOR THE RESULTS TO BE OBTAINED FROM USING THEM. If you choose to access any such Third-Party Services, you do so at your own risk. If you navigate away from our website by clicking on an unaffiliated website link, you do so at your own risk and you should be aware that these Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from our website or relating to any applications you use or install from another website.

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25. Credit Card Transactions & Chargebacks

If for any reason, any Travel Supplier is unable to provide the services for which you have contracted, your remedy lies against the Travel Supplier, and not against Getaways by Southwest^™. In the event that payment has been made to Getaways by Southwest^™ by credit card, you agree that you will not seek to charge back your payment to us. If we incur any costs, including but not limited to attorneys' fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owed to Getaways by Southwest^™ via money order or cash immediately.

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26. Disclaimer of Representations and Warranties

GETAWAYS BY SOUTHWEST^™ IS NOT AN AGENT OF THE PERSON MAKING A BOOKING OR OF ANY TRAVEL SUPPLIERS. GETAWAYS BY SOUTHWEST^™ IS NOT RESPONSIBLE FOR THE QUALITY OR DELIVERY OF SERVICES OF ANY TRAVEL SUPPLIER, AND GETAWAYS BY SOUTHWEST^™ DOES NOT ACCEPT AND HEREBY EXPRESSLY DISCLAIMS ANY LIABILITY FOR THE ACTIONS OR OMISSIONS OF A TRAVEL SUPPLIER. ALL DOCUMENTS ISSUED BY TRAVEL SUPPLIERS (E.G., VOUCHERS, TICKETS AND PASSES) ARE ISSUED SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED BY SUCH TRAVEL SUPPLIERS.

THE SERVICES, PROGRAM, AND BOOKINGS ARE PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS. NEITHER GETAWAYS BY SOUTHWEST^™, SOUTHWEST AIRLINES CO., NOR THEIR RESPECTIVE PARENT(S), SUBSIDIARIES, AFFILIATES, DIVISIONS, ADVERTISING AND PROMOTIONAL AGENCIES, WHOLESALERS AND RETAILERS, EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS AND AGENTS (COLLECTIVELY THE “SOUTHWEST PARTIES”) MAKE ANY REPRESENTATIONS, WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER AS TO THE INFORMATION, CONTENT OR OTHER SERVICES, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, OR ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND FREEDOM FROM COMPUTER VIRUS OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL. BY ACCESSING OR USING THE SERVICES, PROGRAM, OR BOOKINGS, YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE SERVICES, PROGRAM, OR BOOKINGS.

TO THE EXTENT THAT AN IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING WOULD OTHERWISE BE DEEMED APPLICABLE TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND THE SOUTHWEST PARTIES, TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING IS HEREBY RENDERED INAPPLICABLE AND IS DISCLAIMED.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

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27. Limitations of Our Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOUTHWEST PARTIES WILL NOT BE RESPONSIBLE OR HELD LIABLE FOR ANY LOSS OR DAMAGES (INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH (I) THE NEGLIGENCE OF GETAWAYS OR ANY TRAVEL SUPPLIER; (II) THE SERVICES AND/OR PROGRAM; (III) THESE TERMS; (IV) ANY SUBSTITUTIONS OF ACCOMMODATIONS, TERMINATION OF SERVICE OR CHANGES IN FARES AND RATES OR OTHER UNFORESEEN CIRCUMSTANCES; (V) ANY CANCELLATION OR DOUBLE-BOOKINGS UNDER ANY BOOKING BEYOND THE CONTROL OF GETAWAYS BY SOUTHWEST^™; (VI) A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR INFORMATION; (VII) ANY FAILURE OR DELAY, INCLUDING, WITHOUT LIMITATION, ERROR, MISTAKEN PACKAGE PRICING, OMISSION, INTERRUPTION, DEFECT, DELAY IN TRANSMISSION, OR COMPUTER VIRUS AND (VIII) EVENTS OR RESERVATIONS NOT BOOKED THROUGH GETAWAYS BY SOUTHWEST^™.

THE FOREGOING LIMITATION APPLIES EVEN IF SUCH LOSS OR DAMAGES WERE FORESEEABLE OR THE SOUTHWEST PARTIES HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER THE ASSERTED LIABILITY OR DAMAGES ARE BASED ON CONTRACT, INDEMNIFICATION, TORT, STRICT LIABILITY, STATUTE OR ANY OTHER LEGAL OR EQUITABLE THEORY.

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28. Indemnification

You are responsible for your use of the Getaways by Southwest^™ Services (including Bookings) and for any and all claims, demands, proceedings, suits and actions, including any related liabilities, obligations, losses, damages, deficiencies, penalties, taxes, levies, fines, judgments, settlements, expenses (including legal and accountants' fees and disbursements) and costs (collectively, “Claims”) that arise in connection with your use of Getaways by Southwest^™ Services (including Bookings).

You agree to defend, indemnify and hold harmless the Southwest Parties from and against any and all Claims arising out of or in connection with any of the following: (i) your breach or alleged breach of these Terms; (ii) your use of Getaways by Southwest^™ Services (including Bookings); (iii) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental or quasi-governmental authorities; (iv) your violation of the rights of any third party, including any intellectual property right, publicity, confidentiality, property or privacy right; or (v) any misrepresentation made by you. The Southwest Parties reserve the right to assume, at your expense, the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of any claim. You will not in any event settle any claim without our prior written consent.

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29. Privacy and Data Use

We may collect, process, and share your information in connection with our Services (including Booking) in accordance with our Privacy Policy (the “Privacy Policy”). By purchasing a Booking, traveling under a Booking, or participating in a Booking, you acknowledge that you and all persons on the Booking have read and consent to the collection and use of your information in accordance with the Privacy Policy

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30. Waiver of Injunctive or Other Equitable Relief

YOU AGREE THAT YOU WILL NOT BE PERMITTED TO OBTAIN AN INJUNCTION OR OTHER EQUITABLE RELIEF OF ANY KIND, SUCH AS ANY COURT OR OTHER ACTION THAT MAY INTERFERE WITH OR PREVENT THE DEVELOPMENT OR EXPLOITATION OF ANY SITE, WEBSITE, APPLICATION, CONTENT, SUBMISSIONS, PRODUCT, SERVICE, OR INTELLECTUAL PROPERTY OWNED, LICENSED, USED OR CONTROLLED BY THE SOUTHWEST PARTIES OR A LICENSOR OF THE SOUTHWEST PARTIES.

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31. Limited Time to Bring Your Claim

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of our Services or Bookings must be filed within one (1) year after such claim or cause of action arose or be forever banned.

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32. Governing Law & Dispute Resolution

These Terms and the relationship between you and the Southwest Parties shall be governed by the laws of the State of Texas without regard to any conflict of law provisions. You agree to the personal and exclusive jurisdiction of the courts located within Dallas, TX. You hereby consent to the exclusive jurisdiction and venue of the State and Federal courts in Dallas, Texas in all disputes. You agree to waive your right to a jury trial. You agree that any legal action brought pursuant to these Terms, or relating to your Getaways by Southwest^™ Booking, or to your use of the Getaways by Southwest^™ Services must be brought in your individual capacity and not asserted as part of a class action proceeding. Our failure to enforce any provision of these terms and conditions shall not constitute a waiver of that provision.

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33. Post-Vacation Concerns and Pre-Trip/In-Trip Inquiries

For refund or reimbursement consideration of non-air products in your Booking, you must submit your request within ninety (90) days of your Booking's scheduled return date, or any payments for the non-air products will be forfeited.

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34. Contact Us

If you have any questions or concerns, contact us at: 833-SWA-GTWY (792-4899).

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35. Severability; Interpretation; Assignment

If any provision of these Terms is for any reason deemed invalid, unlawful, void, or unenforceable, then that provision will be deemed severable from these Terms, and the invalidity of the provision will not affect the validity or enforceability of the remainder of these Terms. You hereby waive any applicable statutory and common law that may permit a contract to be construed against its drafter. The summaries of provisions and section headings are provided for convenience only and shall not limit the full Terms. The Southwest Parties may assign its rights and obligations under these Terms, in whole or in part, to any party at any time without any notice. These Terms may not be assigned by you, and you may not delegate your duties under them, without the prior written consent of an officer of the Southwest Parties.

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36. Investigations; Cooperation with Law Enforcement

The Southwest Parties reserve the right to investigate and prosecute any suspected breaches of these Terms. The Southwest Parties may disclose any information as necessary to satisfy any law, regulation, legal process or governmental request.

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37. Complete Agreement; No Waiver

These Terms reflect our complete agreement regarding the Program and Bookings and supersede any prior agreements, representations, warranties, assurances or discussion related to the Program and Bookings. Except as expressly set forth in these Terms, (i) no failure or delay by you or the Southwest Parties in exercising any of rights, powers, or remedies under will operate as a waiver of that or any other right, power, or remedy, and (ii) no waiver or modification of any term of these Terms will be effective unless in writing and signed by the party against whom the waiver or modification is sought to be enforced.

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